ZACH
FRIEDMAN

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Ever since I was young, I’ve loved taking things apart to see how they work. I thrive on understanding and solving problems, whether it’s a complex system, a workflow, or something physical that I’m shaping with my hands.

Background

My curiosity for design, technology, and human behavior led me to study Design, Human-Computer Interaction, and Computer Science at Washington University in St. Louis. Along the way, I discovered how thoughtful design can make complicated systems feel simple and intuitive. My design approach is hands-on and iterative. I like breaking down complicated workflows, testing ideas directly with users, and refining until things feel obvious and easy to use. 

Work

I’ve designed across a range of environments, from large enterprise platforms to early-stage products to consulting work. Through roles at JPMorgan, Avanade, and Invictus Capital, I’ve learned how to navigate complexity, work closely with cross-functional teams, and balance user needs with real business constraints.

Personal

Outside of work, I spend a lot of time making things. Woodworking, 3D modeling and printing, and glassblowing are how I explore materials and form in the physical world. These projects keep me curious and grounded, and they often influence how I think about digital design.

RESUME

RESUME

LINKEDIN

LINKEDIN

EMAIL

EMAIL

JPMorgan Chase

UX Designer, Senior Associate

(Jan 2025 -)

Lead end-to-end UX design for middle-office client onboarding and payments platform replacing legacy systems while optimizing workflows to enhance efficiency and reduce processing errors. Serve as the SME, bridging gaps between design, product, and tech teams to align strategies and deliver scalable, user-centered solutions within a complex backend structure. Mentor new team members, lead agile ceremonies, and contribute to strategic future-state initiatives.

JPMorgan Chase

UX Designer, Senior Associate

(Jan 2025 -)

Lead end-to-end UX design for middle-office client onboarding and payments platform replacing legacy systems while optimizing workflows to enhance efficiency and reduce processing errors. Serve as the SME, bridging gaps between design, product, and tech teams to align strategies and deliver scalable, user-centered solutions within a complex backend structure. Mentor new team members, lead agile ceremonies, and contribute to strategic future-state initiatives.

UX Designer, Associate

(Jun 2023 - Jan 2025)

Collaborated with senior designers and researchers to gather insights, map workflows, and produce early deliverables that identified pain points and shaped requirements.

UX Designer, Associate

(Jun 2023 - Jan 2025)

Collaborated with senior designers and researchers to gather insights, map workflows, and produce early deliverables that identified pain points and shaped requirements.

UX Designer, Associate

(Jun 2023 - Jan 2025)

Collaborated within cross-functional teams serving a range of clients including a major US pharmaceutical company, large urban housing authority, and global investment management firm. Redesigned an internal client service associate interface through the creation of wireframes, usability testing and use of the design system. Analyzed how augmented reality could be utilized by investment professionals to absorb data and improve decision making.

Avanade

UX Designer, Analyst

(Aug 2022 - Feb 2023)

Collaborated within cross-functional teams serving a range of clients including a major US pharmaceutical company, large urban housing authority, and global investment management firm. Redesigned an internal client service associate interface through the creation of wireframes, usability testing and use of the design system. Analyzed how augmented reality could be utilized by investment professionals to absorb data and improve decision making.

Avanade

UX Designer, Analyst

(Aug 2022 - Feb 2023)

Worked within cross-functional teams serving a range of clients including a major US pharmaceutical company, large urban housing authority, and global investment management firm. Redesigned an internal client service associate interface through the creation of wireframes, usability testing and use of the design system. Analyzed how augmented reality could be utilized by investment professionals to absorb data and improve decision making.

UX Designer, Intern

(Summer 2021)

Produced wireframes and clickable prototypes to present to stakeholders. Conducted user testing and synthesized feedback into data-driven tasks.

UX Designer, Intern

(Summer 2021)

Produced wireframes and clickable prototypes to present to stakeholders. Conducted user testing and synthesized feedback into data-driven tasks.

Invictus Capital

Product Design Intern

(Summer 2020)

Designed and prototyped a personalized performance reporting dashboard for cryptoasset investors. Organized live user testing to gain feedback and process refinements.

Invictus Capital

Product Design Intern

(Summer 2020)

Designed and prototyped a personalized performance reporting dashboard for cryptoasset investors. Organized live user testing to gain feedback and process refinements.

Resume

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LinkedIn

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Email

Zach Friedman (2026)

Resume

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LinkedIn

|

Email

Zach Friedman (2026)

Resume

|

LinkedIn

|

Email

Zach Friedman (2026)