Our research combined user feedback, customer support insights, and competitive analysis to understand investor needs. Existing support data highlighted recurring questions and points of confusion, showing where users struggled most. We built on this by interviewing investors to learn their goals, pain points, and expectations for the dashboard, which informed early journey maps, personas, and key themes.
We also ran a competitive review across mobile and desktop, looking at robo-advisors, micro-investing tools, ETFs, and crypto apps. We focused on how each product structured information, presented performance data, and helped users understand complex concepts.